5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of continuing excellent management processes.
Safety guard businesses are unlike any seller that a home manager usually hires. If you employ a painter, you can see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your defenses. In the majority of cases they likely are, but it’s important to employ a method of verification and quality management to ensure that problems connected with the lack of performing these tasks don’t begin to occur.
In this guide we will talk five (5) simple steps to improving your security guard service and achieving what you picture as your perfect building site security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and inquire does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to display whether the guard is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This first dialogue will tell you a lot about what to expect from that shield and it gives you a chance to ask a different shield if you feel that it is essential.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every shield to the business itself, in many circumstances the shield’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your premises?
• Just how long is each new officer trained?
• Just how long can the security company double bank? (Double banks is the procedure for experiencing a veteran guard working in precisely the same time as the new guard.)
Determine the response to each of these questions and make certain that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and also your site special training to get an understanding of what goes on preparing a shield to work in your premises.
Review Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a region of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the two methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your premises. These tracking systems permit the security guard business to track the log and time the action of these guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the security guard provider provides a way of making certain that each guard is safe and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your security as you aren’t there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure that the consultant is not actually a security guard business. If so, your audit is guaranteed to turn up problems with your current security guard business.